FAQs

A few of the most popular questions

Frequently asked questions

Sometimes you just need a little help. We know. Below are a list of the most popular questions that our customers have asked us in the past. If you have any questions not answered below please do not hesitate to contact us.

General

Ordering printing from Advantage Media could not be easier!

However if you are a new customer, or are unfamiliar with the ordering process check out our getting started guide for a detailed guide. If you are still having issues, feel free to contact us.

We require artwork to be supplied to us in PDF, JPG or TIF. If artwork is not supplied to us in this format, we may have to charge an additional artwork creation fee. If you are unsure, please get in contact with us and we'll be happy to help.

Delivery

Once your order is paid for, you will be taken to an area where you can upload artwork. If you are having troubles uploading, feel free to use a service such as WeSendIt and send your files to mail@advantagemedia.co.uk while clearing stating your order number.

Of course! Please contact us via any of our channels and we'll be happy to help.

If you regularly order print and online ordering does not fit into your workflow we can pre-arrange a sales contact to process your order via email for you. Please contact us to discuss your specific requirements.

Payment

We offer next day delivery on most of our products when ordering before 12 noon (where available). Alternatively, you can select a nominated delivery day during checkout. Please see our terms and conditions for full delivery terms.

Our website allows you to pay by either credit/debit card on the site, or by being redirected to PayPal to make your payment. If you are having troubles with making your payment, feel free to contact us and we can make other arrangements for your payment.

Artwork

We are more than happy to design your artwork and are normally able to do so with in 2-3 working days. Please get in contact for a free, no-quibble quotation.

We work with numerous UK couriers to get your order to you as fast as posssible. Once your order has been dispatch, we will contact you via email or SMS with a tracking number for your consignment.

Privacy

We only sell a small portion of our available products on our website - we can customize any product or create entirely new products to your specification. Please get in contact for a free, no-quibble quotation.

Due to the speed of our turnaround, we are not always able to change delivery addresses. However, as long as your order has not been dispatched, it may be possible. Please contact us as soon as possible so we can make arrangements.

Ordering

Sometimes we are able to do this! Many of our products will have a deadline stretch option giving you the ability to recieve your order on the next working day. If the product does not have this option, feel free to contact us and we will see what we can do.

All our deliveries require a signature. If someone is not available to sign for your delivery, our couriers will leave a calling card so you can rearrange delivery. Sometimes the courier will automatically try to redeliver your consignment on the next working day.


Can’t find what you’re looking for?

We are always at hand to answer any questions you have, no matter how small! For any queries about your order, artwork, payments or anything else, please contact us.

Here to help!

Print can be confusing! Don't get confused by the jargon - let us help!

Our friendly support team is on hand for any of your queries and questions.

Contact us